Customer Acquisition and Growth Masterclass

An eight-week intensive customer service training program for CEOs and Senior Management Officials.

4th Feb - 25 March 2017 (Each Saturday) | Accra-Ghana

 

About the Customer Acquisition and Growth Masterclass

The CAGM is an eight-week intensive customer service training program for CEOs and Senior Management Officials of Small, Medium and Enterprise-level businesses operating in Ghana and the West African sub-region.

It is a highly participatory and interactive training course which takes the participants on the road to building a 21st-century customer-centric business.

Get More Customers
Make More Profits
Grow your business

 

The Institute of Customer Service Professionals

The Institute of Customer Service Professionals is an independent UK-oriented institution solely dedicated to training and providing customer service solutions and strategies to a wide range of sectors and industries.

We provide courses that suit the needs of targeted industries. Some of them include: Customer Service Professional Course, Healthcare Customer Service Training among others.

The Importance Of Communications In Customer Service

Interested in attending? Fill in the form. We will call you back

The Challenge 

Indeed, understanding your customer base is one of the biggest advantages and at the same time challenges your business has. It is estimated that 75% of African SMEs stagnate or fail to grow due to the lack of dynamic and sustainable customer base.

Pre and Post-program Support

Consultations would be held in January before the training to check the customer service state of the business (i.e customer segmentations, processes and procedures, customer service standards etc.)

After the training, there would be further consultations to make sure that strategies discussed during the training are being implemented properly.

Your Customer is Your Business

Extensive research has shown that your customer base is as important as your business itself because that’s what largely determines the lifespan and success of your business.

Payment Terms

The total cost of pre and post consultation and training for the two months is Ghc 1200 or USD 280. Participants can pay in three instalments and can enrol once the first instalment has been paid. Payments can be done via Bank deposits. 

Call us today: +233 54 323 3390

 

Featured Topics

Different Classes of Customers
Effective People and Team Management
Why Do Customers Buy?
What Customers Want
Creating A Customer Service Philosophy
Customer Service as a business model
Setting up a Customer Service Department or Team
Customer Service Communications
Setting Standards
Preferential Services

 

Countless Reasons Not To Miss the Customer Acquisition and Growth Masterclass

Participants would go through the process of building a customer-centric business strategy that is realistic and achievable for their business

Both participant and the business would be Customer Service Certified by the Institute.

Employees of participating businesses can also take other customer service and related courses at ICSP at discount fees.

Participants would have a pre and post program support and consulting services from the institute's experts.

 

More Details: Registration, Customer Support, Venue

Enter your Details to Register

Other Details

Start and End Date - 4th Feb - 25 March 2017 (Each Saturday)

Start and End time: 9:AM-1PM (Each Saturday)

The venue: Training will take place at ICSP premises at Asylum Down Bridge, close to the former Christian Methodist Secondary School, Accra-Ghana.

Contact and Support

For further information and inquiries, kindly get in touch:

Mobile: +233 54 323 3390

E-mail: info@westcapestrategy.com

 

ICSP

ICSP Logo

This training is being offered by ICSP, an independent institute solely dedicated to training and providing customer service solutions and strategies to businesses in a wide range of sectors and industries. Learn more here

 

West Cape Strategy Group

This training is being managed and promoted by West Cape Strategy Group, a leading service provider in Internet technology, Business Strategy and Corporate Branding. See our solutions.

Please wait...Loading Tickets.